Privacy Policy

Your privacy is very important to me. Sharing personal information can feel difficult, and I will always treat anything you share with care, respect, and confidentiality.

This page explains what information I collect, why I need it, and how I keep your information safe.

Nosheen Ijaz

A qualified Counsellor & Psychotherapist with Distinction.

Email: info@miraclecounsellingandwellbeing.co.uk

Website: miraclecounsellingandwellbeing.co.uk

I am a member of the BACP and work in line with their Ethical Framework, as well as UK data protection laws.

If you contact me, I may collect your name, email address, phone number, and any information you choose to include in your message.

If we decide to work together, I will also keep your contact details, date of birth, GP details, emergency contact details, and brief notes from our sessions.

I only collect information that is necessary to support you and help with the therapeutic process.

Your information is used to reply to your questions or requests, arrange and provide therapy sessions, keep basic notes about the work we do together, and follow my professional and legal responsibilities.

I only keep this information because it is needed to provide counselling facilitation.

I take care to keep your personal information safe and secure. I use password-protected devices and files. I am the only person who has access to your records.

Confidentiality is an important part of therapy. What you tell me will be kept private.

There are a few situations where I may need to share information, for example if I believe there is a serious risk of harm, if I am legally required to share information, or if information relates to a serious crime.

Where possible, I will discuss this with you before sharing any information.

I do not sell your personal information or share it with other organisations. I will only share your information if you have given your clear permission, it is necessary to protect safety, or I am legally required to do so.

I keep your records for 7 years after your counselling sessions end. After this time, they will be securely deleted or destroyed.

Under UK GDPR, you have the right to ask to see the personal information I hold about you, ask me to correct any information that is inaccurate, and ask for your information to be deleted where this applies.

I will respond to your request within one calendar month.

If you have any questions or concerns about how I use or store your personal information, please contact me at info@miraclecounsellingandwellbeing.co.uk. I will acknowledge your complaint within 30 days and do my best to resolve it as quickly as possible.