Privacy

Privacy Policy

I respect your privacy and take appropriate steps to keep the personal information you share safe and confidential, in line with UK data protection law.

Effective date: August 2026

About Me

My name is Miss Nosheen Ijaz. I am a qualified Counsellor and Psychotherapist and a member of the British Association for Counselling and Psychotherapy (BACP). My membership number is 421072.

I provide counselling and psychotherapy using an integrative approach. Depending on your individual needs, this may include approaches such as Cognitive Behavioural Therapy (CBT), Art Therapy and grounding techniques.

I am registered with the Information Commissioner's Office (ICO) as a data controller.

ICO Registration Reference: ZC213237

I respect your privacy and understand that the information you share during counselling can be personal and sensitive. I take appropriate steps to keep your information safe and confidential.

Why I Process Your Information

I process personal information in order to:

Respond to enquiries
Assess suitability for counselling
Arrange and manage appointments
Provide counselling services
Maintain clinical records
Ensure safe and ethical practice
Undertake professional supervision
Meet safeguarding responsibilities
Manage payments and administration
Comply with legal and professional obligations

How Your Information Is Stored

Client records are stored securely using:

Password-protected electronic systems
Secure email systems
Locked storage for any paper records

I use Write-up as my practice management system to securely store and manage client information.

Write-up acts as a data processor on my behalf and processes information in accordance with its contractual and data protection obligations.

I take reasonable technical and organisational measures to protect your information against loss, misuse, unauthorised access, disclosure or alteration.

Confidentiality

Confidentiality is an important part of counselling. I will treat the information you share with care and respect and will keep it confidential.

There are, however, limited circumstances where confidentiality may need to be broken. This may include:

Where there is a serious concern about your safety or the safety of another person.
Where there are safeguarding concerns.
Where I am legally required to share information.
Where sharing information is necessary to help prevent serious harm.
Where information needs to be discussed as part of my professional supervision.

Where it is appropriate and safe to do so, I will discuss any need to share information with you beforehand.

As part of my professional practice, I have regular supervision. I may discuss aspects of my counselling work with my supervisor. I take reasonable steps to protect your identity and maintain your confidentiality during supervision.

The limits of confidentiality will also be explained in my counselling agreement before therapy begins.

Keeping Your Information Safe

I take reasonable steps to protect your personal information from being lost, misused, accessed without permission or disclosed inappropriately.

This may include using appropriate security measures for electronic and paper records, as well as taking care when handling, storing and sharing personal information.

Access to your information will be limited to situations where it is necessary for providing my services, meeting professional requirements or complying with the law.

Retention of Records

I retain information only for as long as necessary.

Typical retention periods are:

Initial enquiries that do not become clients: up to 12 months
Adult client records: 7 years after counselling ends
Child and young person records: until the client's 25th birthday, or longer where required by law or professional guidance

Records are securely deleted or destroyed when no longer required.

Sharing Your Information

I do not sell or rent your personal information.

I will only share your information where:

You have given permission.
Sharing is necessary for your care or professional support.
I am required or permitted to do so by law.
There is a serious safeguarding or safety concern.
Sharing is necessary to help protect someone from serious harm.

Where information needs to be shared, I will aim to share only the information that is necessary and appropriate.

Website and Email Enquiries

If you contact me through my website or by email, I will use the information you provide to respond to your enquiry.

Please avoid sending detailed or highly sensitive information about your mental health through a website contact form or an initial email unless it is necessary.

For an initial enquiry, your name and contact details together with a brief description of what you are looking for will usually be enough.

Third-Party Services

My counselling practice may use trusted third-party services where necessary, such as services for:

Website hosting.
Email.
Online booking.
Payment processing.
Video or online counselling.

Where a third party processes personal information on my behalf, I will take reasonable steps to ensure that appropriate data protection and confidentiality arrangements are in place.

Your Data Protection Rights

Under UK data protection law, you may have the right to:

Ask for a copy of the personal information I hold about you.
Ask me to correct information that is inaccurate or incomplete.
Ask for your information to be deleted where there is no lawful reason for me to continue keeping it.
Ask me to restrict how your information is used in certain circumstances.
Object to certain uses of your information.

These rights are subject to certain legal, professional and other requirements, so they may not apply in every situation.

If you would like to exercise your rights or have a question about how I use your information, please contact me.

Email: info@miraclecounsellingandwellbeing.co.uk

Changes to This Privacy Policy

I may update this Privacy Policy from time to time to reflect changes to my counselling services, legal requirements or the way I handle personal information.

The most recent version will be available on my website.

Questions or Concerns

If you have any questions or concerns about how I collect, use or protect your personal information, please contact me directly.

Miss Nosheen Ijaz Email: info@miraclecounsellingandwellbeing.co.uk

Complaints

If you are concerned about the way I have handled your personal information, please contact me first so that I have an opportunity to understand and address your concern.

You can also contact the Information Commissioner's Office (ICO) if you remain unhappy with how your personal information has been handled.

Professional Details

Miss Nosheen Ijaz MBACP — British Association for Counselling and Psychotherapy Membership Number: 421072 ICO Registration Reference: ZC213237

Contact me or email info@miraclecounsellingandwellbeing.co.uk if you have any questions about this policy.

Information Commissioner's Office (ICO)

Information Commissioner's Office (ICO) Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Telephone: 0303 123 1113

British Association for Counselling and Psychotherapy (BACP)

I work in accordance with the BACP Ethical Framework for the Counselling Professions and am committed to providing safe, ethical, and professional counselling and psychotherapy services.

Website: https://www.bacp.co.uk